FAQ
FAQ
Courses and teachers
What course level shall my child take?
- Our courses are designed for children between the ages of 5 and 12 years who learn Chinese as their second language, from entry to advanced level.
- There are 4 levels of courses.
- When you sign up on the website, please take 1-2 minutes to fill in the information in ‘My account’. This information together with the teacher’s assessment during the trial lesson will help us customize the right level of Chinese courses for your child.
Who will be my child’s teachers?
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All our teachers have achieved Bachelor’s Degree or higher in either Teaching Chinese as a Foreign Language or in Linguistics. Each teacher also has least 4 years of experience in Chinese language education, and has received at least secondary-level A in teaching Mandarin.
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For each course package, we will recommend 3 teachers based on your child’s Chinese level and your requirement. You can try and choose the most suitable one as your child’s fixed teacher.
Can I change my child’s teachers?
Yes. You can change your child’s current teacher by contacting your learning assistant.
How do I track my child’s learning progress?
- We share the teacher’s feedback on your child’s performance after each class. We also provide an assessment report of each unit for your review.
- We give students a test when they finish all the courses for each level, and the result and a learning advice will be sent to parents.
How do I review the courses and download the learning materials?
We record every lesson for your child. Please enter your Online Classroom and click the video button to view the recorded session.
You will also find the learning materials in the folder of your Online Classroom.
Pricing and payment
How much does a session cost?
- We offer discounts on selected bundles. Click here to see the full pricing information.
How can I get a refund?
- Yes, We will refund in full, any unused classes within 7 days of purchasing a class pack. After 7 days, the amount of refund will be based on your package price paid minus your remaining classes charged at the single class rate (including no-shows).
Enter Online Classroom
Booking Your First Class
- Please click here to book a class
Equipment
You can enter the Online Classroom via computer, iPad or mobile phone.
You will need a webcam and a headset(optional) for a better online class experience.
Schedule Classes
How do I book a trial lesson?
- Click here and book online. Please note you can only book the trial lesson at least 24 hours in advance.
Book the course package
After your first class, you will receive your Chinese Level Assessment Report for your child within 24 hours. Based on the assessment, our linguistic expert will recommend the teachers, course level and package for your child, and then, your learning assistant will help plan the schedule according to your preference.
We suggest you book 2-3 classes for a week for a better study achievement.
Can I cancel a scheduled class?
- Yes. You can cancel a scheduled class at any time. But please note that if you cancel a class before 24 hours, it is free to cancel. However, if you cancel a class within 24 hours, you will be charged in full to compensate teacher’s time.
Security and Privacy
How do I protect my Child’s Safety Online?
We understand safety is paramount.
All Speaking Duck teachers must pass the the highest standard of identification and criminal checks.
We record every online session your child attends for your review, and for our online security monitors. (please contact us if you have any questions)
We ensure that all personal information is protected. We will not reveal any customer information or video to any external organization unless required by law.
Support & Others
Who do I speak to if I have any questions?
- Once you have successfully signed up on the website, a study consultant will reach out you via Email, SMS or WhatsApp. He or she will hep you with the questions that you might have.
- You can also Whatsapp/SMS +65 91566755; Or write to support@speakingducks.com
Can I have classes from anywhere in the world?
- Yes. All you need is a stable internet connection.
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